🚀 Why we’re building JOIN ?

With over 500M daily users, Web Stories have become a very popular format. Yet they remain very time-consuming and expensive to create for non-technical teams. This is why we’re building JOIN Stories, a super slick Web Story Editor making it easy for global brands like L’Oréal, Veolia or M6 to create and deliver powerful stories on all their web and social platforms.

We raised 4.5M€ together with some of the most exciting VC funds (XAnge & Seedcamp) and startup founders (Voodoo, Zenly, Jellysmack, AB Tasty…) to take our tool to the next step. This is just the beginning: we believe we can help hundreds of new companies reinvent the way they communicate with their customers, and we’re building a team of passionate and ambitious members to achieve that!

📱 Meet our Product

Our solution helps Content, Marketing, E-commerce and Internal Communication teams create awesome Stories in a few clicks thanks to pre-designed templates. It’s easy to add videos, photos, text, polls, quizzes, CTAs or even forms.

The technical integration is also effortless and is not hurting the page speed loading. Users can multi-distribute Web Stories on their website, app, emails, Whatsapp, Social Media, etc. thanks to widgets.

Plus, JOIN Stories enables tracking all the needed KPIs (views, clicks, etc) in one place, with a very digest data dashboard by stories, widgets and forms.

🤝 Our customers

Our customers use Stories to bring a human touch and energy to their web pages or mobile apps, helping them engage their audience and overcome buying hesitation with authentic content. Over a hundred companies, including L’Oréal, M6, Carrefour, Blissim, and Lydia, already trust us.

Here are a few examples of customer integrations:

🛍 E-commerce : Wethenew, Garnier, Si si la Paillette, Courbet

👥 Mobile App : Lydia, 6Play, Westfield

📱 Internal Communication : Veepee, Veolia

👥 Our Team

By JOINing our Customer Success team, you’ll be managed by Clara, our Team Lead CSM, and work alongside Célia and Juliette, our Customer Success Managers.

Our team is in charge of the day-to-day customer relationship. Our role is essential within the company. We co-ordinate the different departments to make sure all efforts are focused on improving the performances and processes in a client centric-way. We need to follow the customer journey in order to insure the client retention.

By listening to the client’s needs and challenges, we advice on the best practices and new features available that would improve their performances.

To succeed as a CSM at JOIN, we have to be organized to switch from day-to-day projects of each clients to internal technical discussions, to anticipate the next steps and imagine the improvements opportunities.

As a Senior CSM, you’ll occupy a central position in our teams! You will have the opportunity to :

• Work directly with Jonathan, our CEO, to support our key account customers, particularly in the deployment of their sites.

• Collaborate closely with our technical team, to provide the best possible response to our customers’ issues and feedback on their needs.

If you’re a team player, customer-centric and dare to go the extra mile to develop our customer relationships and upsell opportunities, this role is for you!

💼 Your missions

As Senior Customer Success Manager, you will play a key role in developing and managing relationships with our key accounts (L’Oréal brands) in the beauty and cosmetics industry.

You will be responsible for customer satisfaction, optimizing the use of our solution, and achieving ambitious revenue targets to support our growth. Your responsibilities will include:

1️⃣ Managing a key account portfolio

Identifying and supporting key contacts

• Organize call kick-offs with account decision-makers to fully understand the stakes and key success factors.

• Organization of strategic meetings with decision-makers.

Support and training

• Planning onboarding sessions with project managers to ensure proper understanding and use of our tool.

• Training customers on our new features.

Performance monitoring

• Analyze customer story KPIs and propose actions to improve results.

• Set up regular follow-up meetings to keep customers engaged, gather maximum feedback and make the right recommendations according to their needs.

• Preparation and presentation of business reviews to customers.

Customer support

• Provide high-quality support, answering questions promptly and solving technical problems with a high level of ownership.

• Gather customer feedback and collaborate with the product team to improve our tool.

2️⃣ Business development

• Upsell/Cross-sell: implement Stories on the customer’s website and gather the relevant KPIs to ensure our Account Executives have all the necessary information to successfully drive upsell and cross-sell opportunities.

• Implement the resources needed to convert a POC contract into an annual contract, in close collaboration with the Account Executive responsible for the account.

3️⃣ Building customer loyalty and commitment

• Develop a close relationship with our customers to understand their needs and respond proactively.

• Plan regular physical meetings and customer lunches.

• Be in charge of the contractual renewal of the customer portfolio by establishing business reviews including the analysis of their KPIs, appropriate recommendations and the presentation of our new products.

• Organize customer events with our marketing team (e.g. loyalty program with trophy system).

This list is not exhaustive and will be accompanied by build projects, which will depend on our business challenges, the team’s structuring needs and your wishes, strengths and skills (example: improving our HubSpot processes, improving our Upsells detection, …).

💰 Salary

Compensation between 46K€ - 50K€ + 8k variable, depending on your experience.

🎁 What we offer

• RTT days: every employee gets up two weeks of RTT

• Delightful healthcare insurance with Alan (100% coverage)

• Swile Card for your lunches (60% paid by JOIN)

• Transport: 50% of transport free-of-charge

• Classpass: subscription for free classes and activities every month

• All the tools you need: Macbook Pro & noise-cancelling headphones.

• Office: office space in the heart of Paris (”Bonne-Nouvelle” metro station)

💫 Our Culture & Values

At JOIN, our culture is the cornerstone of our success! We’re committed to providing a healthy, caring environment in which all our JOINers can flourish.

To achieve this, we have 3 fundamental values that we embody on a daily basis and bring to life through a wide range of rituals:

• We Care for individuals and embrace collective work 🤝

• We Dare, persevere and learn 💪

• We build trust through Transparency 🗣

Want to know more? Discover ourCulture Book now!

🤩 Sounds like you?

Then we should probably meet! Start with sending us an overview of your background (either a resume or a LinkedIn profile), as well as a short note to tell us why we’re a great fit for each other and how you envision your future @JOIN. We’ll review your application and get back to you quickly!

• You have a minimum of 4 years’ experience in account management or customer service in the SaaS or digital sector.

• You’re a dynamic thinker 👉 you like to find solutions to strengthen links with customers and promote business development.

• You know how to manage several large accounts simultaneously and prioritize your tasks.

• You’re customer-centric and know how to build and maintain solid relationships.

• You have strong analytical skills 👉 you know how to monitor and interpret data to identify avenues for improvement and provide customers with concrete strategies.

• You have a good understanding of KPIs linked to digital engagement (conversion rate, engagement rate…).

• You are fluent in French and English 👉 70% of exchanges with our key account customers are in English.

• Knowledge of Hubspot CRM is a plus.

1️⃣ 30 min call with Mélinda, our Talent Acquisition Manager, to make sure our expectations are aligned.

2️⃣ 1-hour interview with Clara, our Team Lead CSM, to discuss more about your background, your motivation, your projection and answer all your questions!

3️⃣ 1 hours practical case in our offices, with Clara & Nicolas, our Co-Founder, to get a better understanding of your skills.

4️⃣ 2 hours culture coffee: A final on-site meeting to meet the team to get a feel of the work atmosphere and discover our company culture.