IMPORTANT FOR THIS ROLE :
We are looking for someone who speaks native dutch.

Attached to the Event Expert team, you will be responsible for managing business requests from our clients in order to guarantee their satisfaction and develop Kactus’ turnover.

• Training of Key Account customers.

• Management of customer requests: support your customers throughout the reservation process to achieve your quantified objectives (brief taking, understanding of needs, service provider recommendations, commercial monitoring, negotiation, reservation, measurement of satisfaction).

• Customer qualification: ensure you properly qualify your customers in order to adapt your commercial monitoring and actions according to their event spending potential to achieve your objectives.

• Loyalty of your customers: create a lasting relationship with your customers to make them regular customers and ambassadors of Kactus within their company.

• Ensure a smooth experience and 100% customer satisfaction.

• Product Feedback: work with the team to improve our tools and platform

• Take the lead on side projects that are important to you

• Participation in meetings and training sessions

• Strength of proposal on commercial practices, identified improvements of the Kactus platform.

What we offer:

• Great autonomy in the work organization: You are trusted by default.

• Competitive remuneration

• An entrepreneurial culture: everyone takes initiatives to move the company forward.

• Particular attention paid to personal development.

• Native Dutch

• Fluent in english

• French speaker is a plus

• Minimum profile 2 years of experience

• Entrepreneur at heart: organized, autonomous and proactive

• Very comfortable on the phone and with a taste for service

• Strong commercial fiber and ability to convince to achieve your quantified objectives

• Taste for challenge

• Extremely customer satisfaction & relationship oriented

• Humility, ambition and team spirit are values ​​that drive you

• Be an AS speller

• Experience in the commercial environment

• Experience in the events/hotel industry

Step 1: First 20-minute telephone exchange to find out if we want to move forward together in the recruitment process

Step 2: 30-minute interview to validate your skills/experience and your motivation + 30-minute “Customer discovery and project qualification” case study with a debrief

Step 3: Case study “Ability to convince and negotiations” 30 minutes with a debrief

Step 4: Taking references from former managers

Step 5: Exchange with the rest of the team