At Hublo, we believe in the power of technology to transform the healthcare sector. We envision a world where healthcare facilities are not just buildings, but thriving environments that inspire and support our healthcare professionals. To achieve this vision, we must first address the pressing need for healthcare facilities to recruit and maintain adequate staffing levels.

This is why Hublo developed a digital platform dedicated to them. It is now deployed in 4,000+ healthcare facilities and used by 1,000,000+ healthcare professionals. At the end of 2021, Hublo raised 22M€ to become Europe’s leading HR SaaS solution for healthcare.

From +200 team members today in Paris, the Hublo team keeps growing. Want to help us improve the healthcare system? Apply today!

Your role

As the Director of Customer Success, you will lead our CSM and User Care teams and strategy, which are essential in delivering our mission at Hublo, and recognised both internally and externally for their impact and excellence. Your goal is to ensure that our clients and users derive maximum value from our entire product range. By driving usage, health, retention, and expansion, you will deliver exceptional service that meets healthcare facilities and healthcare professionals’ needs. 

Overseeing and inspiring a team of 40, you will establish new ideas and new processes, foster internal collaboration, and execute a comprehensive growth and scaling strategy. The ideal candidate will have experience in scale-ups, balancing strategic vision with hands-on execution, strong management skills, and a proven track record of contributing to significant company value creation.

You will report directly to our CEO (Antoine) and join the Leadership team at Hublo.

How you’ll make an impact

• Executive strategy: define and implement a strategy to maximize customer satisfaction, retention, expansion, and usage (part of the revenue is based on usage)

• Customer journey ownership: own the post-sales customer journey across onboarding, implementation, training, adoption, engagement, renewal, and expansion.

• Team management and empowerment: lead, organize, mentor, manage, and inspire a team of both individual contributors and managers.

• Innovation and optimization: drive innovation across the team to enhance and optimize customer touchpoints throughout multiple customer journey stages.

• Process improvement: master and improve or implement best-in-class processes to increase performance, quality, and scale.

• Cross-functional partnership: partner closely with the Sales, Marketing and Partnership teams to deliver a seamless customer experience throughout the lifecycle.

• Product expertise: maintain a deep understanding of our product, speak with customers about the most relevant features for their specific needs, and partner closely with the Product team to address them.

• Budget steering: manage and optimize a budget, ensuring efficient allocation of resources while implementing strategies and processes to enhance your team’s efficiency.

• Leadership: as a member of the Leadership Team, create the conditions for all Hublees to do their best work and for the company to succeed. This includes increasing visibility for Hublees, sharing their voices, ensuring a collaborative decision-making process, and leading organizational transformation. 

The experience we offer

• 🎯 Impact-first mission: our focus on the healthcare sector offers a purpose-driven career.

• 💶 Competitive compensation: a salary package ranging from 85K€ to 110K€ per year based on your experience + BSPCE.

• 👣 Professional growth: a dynamic, human-scale structure that values initiative and dedication.

• 🌱 Responsible work environment: we are B-Corp certified, acknowledging our commitment to continuously grow and improve as an environmentally and socially responsible company.

• 🗼 Dynamic locations: our vibrant office on Rue de Paradis provides an inspiring setting. 

• 🏡 Hybrid work policy: flexible work arrangement—up to 10 remote days a month. 

• 🤲 Strong onboarding: a comprehensive program guiding you through your initial weeks at Hublo.

• 💪 Team cohesion: build strong connections with colleagues through regular team events and an annual seminar, ensuring a connected and collaborative work environment.

We also care about your well-being with tangible perks:

• ⛑️ Alan healthcare insurance: online insurance, 50% of it paid by Hublo

• 🥗 A Swile Card: Providing you with access to €11/day in meal vouchers, 50% covered by the company 🍱

• 🚂 Sustainable Mobility Pass: 520€ annual budget to contribute to your commuting-to-work expenses made using soft mobility (example: Navigo subscription, bike renting/buying or maintenance/repair, etc)

• 🏋️‍♂️ Access to a variety of sports activities through our partner Gymlib🤸🏼🏋🏻

• Strong expertise in customer relationship management (Customer Success), account management, or a similar role, with a minimum of 6 to 10 years of experience in BtoB.

• Significant experience in a fast-growing company (scale-up), with a demonstrated ability to balance strategic vision and operational execution.

• Experience in a demanding and fast-paced environment (strategic consulting, investment bank, etc.) is a plus.

• Demonstrated management skills, with experience leading and inspiring multidisciplinary teams, including managers and individual contributors.

• Successful track record in creating significant company value through customer retention, expansion, process optimization, and innovation.

• Excellent communication skills and fluent in French and English.

• A call with our Head of Talent Acquisition, Pierre (30 min)

• An interview with Antoine (CEO) and Pauline (Head of Client Relations) (1h30)

• A case study with Stanislas (Head of RevOps) and Antoine (1h30)

• A Vision and Culture Interview with Lucie (CPeO) and Adrien (CEO) (1h)

• A Team fit

Hublo is committed to creating an inclusive environment for all individuals, regardless of ethnicity, gender, sexual orientation, age, ability, or background. We enable equal opportunities and celebrate diversity internally and during our recruitment process. 

We know that applying for a new job can be both exciting and intimidating, but don’t worry, we’ve got you. Our recruiting team will be on hand every step of the way.