MAIN RESPONSIBILITIES:

1. Onboarding:

• Ensure a smooth and timely onboarding process which will facilitate the integration of Oncrawl into the new client’s SEO strategy.

1. Technical Support:

• Provide expert assistance to clients on platform-related inquiries. This will require working closely with the Product and Engineering team.

1. Customer Success:

• Create and manage a portfolio of loyal customers.

1. Professional Services:

• Perform website audits, trainings, and SEO workshops.

1. Internal support:

• Actively participate in pre-sales initiatives in collaboration with the Sales team.
• Provide feedback, test and deliver new features with the Product team.
• Promote our platform by participating in marketing activities with the Marketing team.

1. Innovation:

• Stay up-to-date with market trends and best practices in SEO to ensure our solution remains innovative.

Technical Skills:

• Expertise in SEO, website audits, and data analysis.
• Adept at leading workshops and training.
• Proficiency in data analysis tools and platforms.

Interpersonal Skills:

• Excellent communication and client relationship skills.
• Team player with the ability to collaborate with various internal departments.

Personal Qualities:

• Strong organizational skills and attention to detail.
• Autonomy and proactivity.
• Analytical mindset and problem-solving abilities.

Experience:

• +5 years proven experience in Customer Success, SEO, or a similar role.
• Experience in a SaaS environment is a plus.

Languages:

• Proficiency in English is required, an additional language is a plus.