Administrative tasks

• Gather contract-related documentation from different stakeholders: client, candidates, sales, local finance & other teams
• Perform compliance checks on the information and documents received (relevance, validity, completeness, etc)
• Generate Client and Candidate contracts. Issue the contracts, have them signed and stored.
• Create and maintain client and/or candidate information in our master data bases ensuring accuracy of data & consistency between the different systems
• If needed, work closely with public administration to obtain & manage administrative/legal documentation & benefit (for example: allowance, visa, etc.)

Secondary tasks:

• May be in contact with Candidates and Customers to collect relevant information to create contracts in accurate and timely fashion
• Provide accurate and timely responses to internal and external customers queries & requests. A strong culture of ownership & accountability is desired
• Capture business needs for ad hoc reports
• Support continuous improvement effort to reduce error and cycle time, improve accuracy & efficiency
• Support the project team to any migration related activities

Ideally prior experience of:

• working in shared service center environment
• working in Administration, HR Services, Accounts Payables, Billing and/or Customer Service
• collaborating effectively with international team/cross-team to deliver
• Fluency in French and English.
• Excellent attention to detail and accuracy; ensures facts are correct, complete and consistent
• Excellent customer-focus & communication skills (written & verbal)
• Excellent organizational skills and ability to work under pressure & manage deadlines
• Ability to work independently, take initiatives, continuous improvement mindset
• Ideally at ease with Excel