Do you want to help us shape what the future of work will look like and how it will best embrace our life's aspirations? If this sounds like a journey you want to embark on, we may have the right role for you!PayFit is an intuitive cloud-based payroll and employee management solution designed specifically for SMBs. Since 2015, we have set ourselves a mission to simplify payroll for SMBs and enable employers and employees to grow together. We are a European company operating from 3 main countries (France, Spain, and the UK) where we are supporting over 15,000 clients.

Creating a fulfilling work environment and culture is also a core mission at PayFit, and our day-to-day work philosophy is reflected in our four values:

Care: We genuinely care for others whoever they are, whatever they think.

Excellence: We aim to improve and achieve better results every day.

Humility: Staying humble and exchanging transparent feedback helps us to grow and improve.

Passion: We are the architects of PayFit's success.

A key part of our culture, and essential for our success, is also improving the diversity of our teams and building an inclusive culture where you can be yourself at work.

This is why our recruitment focuses on the skills you demonstrate, and not only on your academic background or previous professional experiences. At PayFit we understand that you can gain applicable skills through a variety of life experiences and we are interested in knowing them, too.

Position Overview :

As an AI Ops, your mission will be to leverage artificial intelligence capabilities within PayFit to improve our internal efficiency. You will focus on the Product & Tech department and scale to the whole company. You will be in charge of empowering the teams by encouraging the adoption of AI tools or developing custom internal tools, workflows, or experiences.

You will be in charge of:

Operations

> Oversee the day-to-day operations of AI tools, ensuring availability, reliability, and performance
> Implement monitoring tools and processes to track the performance of AI tools, identifying and resolving issues proactively.
> Support PMs in monitoring the performance of AI-enabled features or processes.
> Identify opportunities for process improvement and operational efficiencies.

> Work closely with product managers, data scientists, and engineers to define requirements, prioritize tasks, and deliver internal AI tools (assistants, in-house apps, AI features of existing tooling, etc.).

Governance

> Accelerate adoption and impact through best practices, guidelines, and training

> Ensure the optimum usage with contract management and license management.

>Ensure all AI operations comply with relevant regulatory requirements and organizational security policies, in liaison with legal, IT & security teams.

> Maintain comprehensive documentation of AI internal tooling.

Community

> Identify and coach key contacts in each PayFit team to scale the impact of AI across the company.

> Foster a community of passionate people/experts over time, to favor sharing best practices and maximize the use of this technology.

This role is for you if :

• You are proactive with a problem-solving mindset, enjoy solving complex problems independently, and aim to provide valuable solutions for all stakeholders.
• You embrace a test-and-learn approach, continuously seeking improvements.
• You are empathetic and can adapt your responses based on the audience's context.

It would be a plus if you...

>  Have background in SW Engineering or related technical fields

> Have technical capabilities and experience with automations and APIs.

> Possess strong analytical skills and can handle complex problems.

> Have change management experience and know how to ensure good adoption of major changes.

> Can communicate clearly and concisely, adapting your style to the audience.

Focus on user needs, co-build solutions, test them, and measure their success.

Your future team

• You will be part of the Product Ops team, working closely with product managers, engineers, and ops for the other teams (customer service, sales, etc.) to integrate AI capabilities within PayFit. The team is small but mighty, with an impact on the whole company.

• Key collaborators include the Product & Tech department, as well as other stakeholders across the organization.

What we offer

Flexibility: We believe it is key to produce your best work and to be fulfilled. We therefore offer the possibility to work away from our main offices, within France/UK/Spain; as well as abroad for a defined period. Further requirements may apply depending on the role and your overall experience.
Learning & Development: In PayFit we have a great learning platform where you can learn new skills every day with the support of our company. We also have English language courses to improve your business communication vocabulary and get to the next level.
Career Development: We want you to progress and be free to choose which direction you want to grow. There are also opportunities for internal moves.
Health promotion: A Gym at our Paris office and a GymLib subscription with preferential rates. 4 paid sessions with a mental health practitioner and online support with Moka.Care.
Health insurance: Mutuelle Henner (60% covered by PayFit).
Transportation: 50% covered for your public transportation card for those living within Ile de France. A budget to travel to the office for those who live outside of it.
Meals: A restaurant card with our partner Swile ( 9€ per workday).
Home office budget: 150€ per year to help you get set up in the best conditions. A MacBook is our standard working tool.
Parental support: 20 weeks maternity leave covered by PayFit and 4 weeks leave for the second parent.
Time off: 25 days of holidays + RTT days (depending on the contract).

Disability Inclusion: All of our positions are open to any person living with a disability. To guarantee equal treatment and opportunities, we will take, based on individual needs, appropriate measures to adapt the work conditions of PayFiters with disabilities, and if needed also during the recruitment process. Please let us know what you need and we will do our best to accommodate!