Get to know us

Do you want to help us shape what the future of work will look like and how it will best embrace our life's aspirations? If this sounds like a journey you want to embark on, we may have the right role for you!PayFit is an intuitive cloud-based payroll and employee management solution designed specifically for SMBs. Since 2015, we have set ourselves a mission to simplify payroll for SMBs and enable employers and employees to grow together. We are a European company operating from 3 main countries (France, Spain, and the UK) where we are supporting over 18,000 clients.

Creating a fulfilling work environment and culture is also a core mission at PayFit, and our day-to-day work philosophy is reflected in our four values:

Care: We genuinely care for others whoever they are, whatever they think.

Excellence: We aim to improve and achieve better results every day.

Humility: Staying humble and exchanging transparent feedback helps us to grow and improve.

Passion: We are the architects of PayFit's success.

A key part of our culture, and essential for our success, is also improving the diversity of our teams and building an inclusive culture where you can be yourself at work.

This is why our recruitment focuses on the skills you demonstrate, and not only on your academic background or previous professional experiences. At PayFit we understand that you can gain applicable skills through a variety of life experiences and we are interested in knowing them, too.

Location :
The position is based in Paris, France.

Position Overview :

The Campaign Manager is responsible for developing, implementing, and optimizing multi-channel communication strategies that guide customers through their entire lifecycle with our product. This role specifically focuses on operationalizing our customer marketing strategy, crafting targeted communications via email, in-app messaging, and other channels to maximize customer onboarding success, adoption, engagement, retention, and drive cross-selling and upselling actions. The Campaign Manager reports to the Customer Marketing Lead within the Product Marketing team.

Key responsibilities : 

1. Campaign development, execution & automation

- Collaborate with Product, Marketing, Customer Support, and Sales teams to identify and prioritize those key touchpoints /communication needs

- Design and implement comprehensive communication strategies across the entire customer journey: onboarding, adoption, retention, expansion (identify expansion opportunities within the existing customer base to push targeted campaigns promoting additional products/features at appropriate moments)

- Develop messaging frameworks and content guidelines that align with the company voice and customer needs

- Build, test, and deploy email workflows or in-app messaging sequences with the underlying goal of automating/scaling them

- Implement A/B testing to optimize messaging effectiveness

- Segment customer audiences and develop personalized communications based on behavior, feature usage, usage patterns, and other relevant criteria

- Create and maintain a content calendar for all planned customer communications

2. Performance measurement & reporting

- Define relevant KPIs for communication campaigns (open rates, CTR, CVR, etc)

- Track and analyze campaign performance to identify improvement opportunities

- Create regular reports on communication effectiveness/impact on customer behavior

- Use data insights to refine communication strategies continuously

Required qualifications : 

- 2+ years of experience in customer marketing or campaign management

- Strong understanding of email marketing platforms (HubSpot, Mailchimp, etc.)

- Experience with in-app messaging systems and customer journey mapping

- Excellent written communication skills with the ability to craft compelling messaging

- Data-driven approach to campaign optimization with experience in testing

- Ability to collaborate effectively across departments (Product, Marketing, Sales, Customer Support)

- Fluent in French and good communication skills in english.

Preferred qualifications :

- Knowledge of customer lifecycle management and retention strategies

- Understanding of product-led growth principles

- Experience with CRM systems and customer data management

- Background in B2B SaaS or tech companies

Interview process :

1. Interview with a recruiter - 45 minutes

2. Interview with the Senior Customer Marketing Manager - 45 minutes

3. Business case with the Senior Growth Ops Manager- 60 minutes

4. Interview with the Senior Product Marketing Director - 45 minutes

👉 Background Check (ISO27001 certification): identity, diploma, and past professional experiences will be checked after the offer.

What we offer

Flexibility: We believe it is key to produce your best work and to be fulfilled. We therefore offer the possibility to work away from our main offices, within France/UK/Spain; as well as abroad for a defined period. Further requirements may apply depending on the role and your overall experience.
Learning & Development: In PayFit we have a great learning platform where you can learn new skills every day with the support of our company. We also have English language courses to improve your business communication vocabulary and get to the next level.
Career Development: We want you to progress and be free to choose which direction you want to grow. There are also opportunities for internal moves.
Health promotion: A Gym at our Paris office and a GymLib subscription with preferential rates. 4 paid sessions with a mental health practitioner and online support with Moka.Care.
Health insurance: Mutuelle Henner (60% covered by PayFit).
Transportation: 50% covered for your public transportation card for those living within Ile de France. A budget to travel to the office for those who live outside of it.
Meals: A restaurant card with our partner Swile ( 9€ per workday).
Home office budget: 150€ per year to help you get set up in the best conditions. A MacBook is our standard working tool.
Parental support: 20 weeks maternity leave covered by PayFit and 4 weeks leave for the second parent.
Time off: 25 days of holidays + RTT days (depending on the contract).

Disability Inclusion: All of our positions are open to any person living with a disability. To guarantee equal treatment and opportunities, we will take, based on individual needs, appropriate measures to adapt the work conditions of PayFiters with disabilities, and if needed also during the recruitment process. Please let us know what you need and we will do our best to accommodate!