Reporting to Inès, Head of CS EMEA @nocrm, your main tasks will be to : 

• Own Customer satisfaction KPIs

• Provide stellar Customer Support:

  • Handle customer inquiries via email and chat, ensuring timely, accurate, and friendly assistance covering French time zone working hours.

  • Collaborate with the Customer Success and Product teams to escalate and solve complex issues quickly and efficiently.

• Build strong customer relationships:

  • Ensure that each interaction leaves the customer feeling heard, supported, and empowered.

  • Collect customer feedback and insights to contribute to product improvements.

• Contribute to our Knowledge Base:

  • Help maintain and expand our support documentation, providing customers with easy-to-follow guides.

  • Create articles and video tutorials to assist users in understanding key features of noCRM.io.

• Qualify incoming leads when necessary. 

And if you want to move on:

We encourage internal mobility by supporting you through an appropriate training programme. There are plenty of opportunities for development, for example to evolve into more senior roles in Customer Success.

• Experience:

  • 1-2 years experience in Customer Support in the SaaS industry

  • A track record of problem-solving and delivering excellent customer experiences.

• Language skills : French speaker with excellent proficiency in Spanish and English (both written and spoken). It’s a plus if you speak another language (Portuguese, Italian or German)

• Personal attributes:

  • Excellent interpersonal skills and empathy for customers

  • A knack for troubleshooting technical problems and finding creative solutions

  • Self-motivated, with the ability to work independently and efficiently in a remote setting.

If you are ready to take on the challenge of providing top-tier support for a leading SaaS product and have the skills and passion to make a real impact, we would love to hear from you!

Compensation & benefits : 

🏢location : EU, ideally France

💲starting 28k€ per year, depending on experience and location

📅 Working time reduction

🍽 Daily meal allowance

🏠 Anywhere in France, with access to offices in Lyon or Hem (near Lille), with a flexible schedule that supports work-life balance

💛Team environment : a collaborative, international team that values diversity and innovation. 

🎉Annual retreats : Meet our team in real life once a year in different locations (from Madrid to Rio de Janeiro, who knows what comes next!

Step 1 : Qualification call with people function Léo

Step 2 : Interview with Inès, Head of CS EMEA, direct manager

Step 3 : Interview with Inès and Yanina (CCO @noCRM)

Step 4:  Assessment

Step 5 : Interview with Mariana (Group Head of CS & Support @Positive) / Güven (Managing Director @noCRM) 

We guarantee equal opportunities for all applicants. Every application received is considered regardless of ethnic and racial origin, opinions, beliefs, gender, sexual orientation, health or disability.