Business Operations Lead - CDI (F/H/NB)
CDI
Paris
Salaire : 53K à 57K €
T élétravail fréquent
Questions et réponses sur l'offre
Le poste
Descriptif du poste
Business Operations Manager is managing the business ops team, working as a partner to Supply Expansion & Customer Success teams to improve performance. The BO Manager will work cross-functionally in order to deliver projects on which the team is working.
The BO Manager has a deep understanding of Wecasa's operations to support the operations teams in reaching their targets. The role involves an understanding of the internal tools used daily as well as strong analytics to provide business insights to heads of and team leaders.
As it grows, the BO team could also be involved in training newcomers and assist team leaders in building sales trainings.
The Business Operations Manager reports to the head of Supply Expansion (sales) and works closely with the head of Customer Success and the COO.
Currently, the team is comprised of 2 people and is expected to grow with an additional BO specialist.
Tasks
Processes & tools
- Challenge our current processes and elaborates futur sales and customer success processes alongside heads of and team leaders
- Help the team in setting up our no-code tools (CRM + Ticketing), improve our knowledge of these tools and explore new opportunities to improve teams' performances
- Design a clear process for supporting operations team members on a daily basis and continuously improve our tools
Analytics
- Build and improves dashboards to monitor teams & tools performances
- Deep dive into the data to identify supply & customer success pain points, design test frameworks for improvement and measure project impacts
- Ensure data consistency for accurate reporting
Project management
- Collect / identifie optimisations needs from operations teams
- Define projects scopes and priorities to maximize impact at lower cost
- Coordinate all teams' contributions to projects delivery, including tech/product resources
Team impact
- Manage the business operations team composed of 3 people who master our internal tools
- Be a partner to the head of sales & head of customer success to identify key projects and improve teams performances
- Be a partner to team leaders in performance monitoring, objective settings and
- Contribute to training newcomers on our internal tools and provides support to sales team leader in preparing monthly sales training
Objectives
Business operations objectives are linked to the projects the team is working on. The following are examples of objectives for the team:
- Increase pros conversion
- Reduce customer success contact rate
- Improve customers' satisfaction
- Improve pros LTV3
Skills
- Hard skills
- Analytics: has strong analytical skills to make informed decisions. Builds KPIs and dashboards to track business impacts of projects
- Problem solver: is able to solve complex problems with smart solutions and is able to look for external assistance in order to find the best solution possible
- Tech / tools savvy : is eager to setup softwares and automate repetitive tasks so that ops temps can focus on higher value work. Is curious about discovering new tools and has an ability to learn autonomously.
- Project management : has previous experience on project management and knows how to scope a project, coordinate stakeholders and deliver timely and accurately
- Soft skills
- Structured & organized: leading complex projects requires the skill of decomposing them into smaller pieces and assign tasks to various stakeholders
- Rigorous & reliable: Is able to work on a 80/20 basis and is rigorous enough to be able to go into the details if necessary, especially to deliver reliable outputs.
- Autonomous & flexible: requires minimal support once projects are scoped and is flexible in amending projects as new information is provided
- Clear communication: has strong communication skills both written and spoken in English and French. Is able to present complex issues with simplicity.
Candidate profile- Holds a Masters' degree in business or engineering
- Has 2-3 years of consulting experience or sales operations / business operations in a similar role
- Ideally would have already managed a few people
- Is fluent in french and english
What's on offer (in French as the role is based in Paris) :
- Salaire : entre 53K et 57K€ (selon le profil)
- Un environnement de travail bienveillant, basé sur le collaboratif et au sein duquel tu pourras apprendre et évoluer rapidement
- 5 semaines de congés payés ainsi que des RTT
- Une mutuelle de bon niveau (prise en charge à 50% par Wecasa)
- 50% du titre de transport pris en charge par Wecasa ou forfait mobilité douce de 400€
- La possibilité de faire du télétravail 2 jours par semaine
- Un budget de 200 euros pour équiper ton bureau à la maison
- Tes déjeuners subventionnés avec une carte restaurant (9€/jour travaillé - 5 euros pris en charge par Wecasa)
- Des prestations ménage, massage, coiffure, coaching sportif, etc… offertes pour toi tous les mois.
- Un environnement international pour travailler ton plus bel accent anglais
- Des évènements réguliers et un séminaire annuel
Interview process:
- First interview with our Talent Acquisition Manager
- Interview with Michel, Head of Supply & Expansion
- Case study
- Interview with Pierre, COO or Antoine, CEO & Co-founder
Profil recherché
Business Operations Manager is managing the business ops team, working as a partner to Supply Expansion & Customer Success teams to improve performance. The BO Manager will work cross-functionally in order to deliver projects on which the team is working.
The BO Manager has a deep understanding of Wecasa's operations to support the operations teams in reaching their targets. The role involves an understanding of the internal tools used daily as well as strong analytics to provide business insights to heads of and team leaders.
As it grows, the BO team could also be involved in training newcomers and assist team leaders in building sales trainings.
The Business Operations Manager reports to the head of Supply Expansion (sales) and works closely with the head of Customer Success and the COO.
Currently, the team is comprised of 2 people and is expected to grow with an additional BO specialist.
Tasks
Processes & tools
- Challenge our current processes and elaborates futur sales and customer success processes alongside heads of and team leaders
- Help the team in setting up our no-code tools (CRM + Ticketing), improve our knowledge of these tools and explore new opportunities to improve teams' performances
- Design a clear process for supporting operations team members on a daily basis and continuously improve our tools
Analytics
- Build and improves dashboards to monitor teams & tools performances
- Deep dive into the data to identify supply & customer success pain points, design test frameworks for improvement and measure project impacts
- Ensure data consistency for accurate reporting
Project management
- Collect / identifie optimisations needs from operations teams
- Define projects scopes and priorities to maximize impact at lower cost
- Coordinate all teams' contributions to projects delivery, including tech/product resources
Team impact
- Manage the business operations team composed of 3 people who master our internal tools
- Be a partner to the head of sales & head of customer success to identify key projects and improve teams performances
- Be a partner to team leaders in performance monitoring, objective settings and
- Contribute to training newcomers on our internal tools and provides support to sales team leader in preparing monthly sales training
Objectives
Business operations objectives are linked to the projects the team is working on. The following are examples of objectives for the team:
- Increase pros conversion
- Reduce customer success contact rate
- Improve customers' satisfaction
- Improve pros LTV3
Skills
- Hard skills
- Analytics: has strong analytical skills to make informed decisions. Builds KPIs and dashboards to track business impacts of projects
- Problem solver: is able to solve complex problems with smart solutions and is able to look for external assistance in order to find the best solution possible
- Tech / tools savvy : is eager to setup softwares and automate repetitive tasks so that ops temps can focus on higher value work. Is curious about discovering new tools and has an ability to learn autonomously.
- Project management : has previous experience on project management and knows how to scope a project, coordinate stakeholders and deliver timely and accurately
- Soft skills
- Structured & organized: leading complex projects requires the skill of decomposing them into smaller pieces and assign tasks to various stakeholders
- Rigorous & reliable: Is able to work on a 80/20 basis and is rigorous enough to be able to go into the details if necessary, especially to deliver reliable outputs.
- Autonomous & flexible: requires minimal support once projects are scoped and is flexible in amending projects as new information is provided
- Clear communication: has strong communication skills both written and spoken in English and French. Is able to present complex issues with simplicity.
Candidate profile- Holds a Masters' degree in business or engineering
- Has 2-3 years of consulting experience or sales operations / business operations in a similar role
- Ideally would have already managed a few people
- Is fluent in french and english
What's on offer (in French as the role is based in Paris) :
- Salaire : entre 53K et 57K€ (selon le profil)
- Un environnement de travail bienveillant, basé sur le collaboratif et au sein duquel tu pourras apprendre et évoluer rapidement
- 5 semaines de congés payés ainsi que des RTT
- Une mutuelle de bon niveau (prise en charge à 50% par Wecasa)
- 50% du titre de transport pris en charge par Wecasa ou forfait mobilité douce de 400€
- La possibilité de faire du télétravail 2 jours par semaine
- Un budget de 200 euros pour équiper ton bureau à la maison
- Tes déjeuners subventionnés avec une carte restaurant (9€/jour travaillé - 5 euros pris en charge par Wecasa)
- Des prestations ménage, massage, coiffure, coaching sportif, etc… offertes pour toi tous les mois.
- Un environnement international pour travailler ton plus bel accent anglais
- Des évènements réguliers et un séminaire annuel
Interview process:
- First interview with our Talent Acquisition Manager
- Interview with Michel, Head of Supply & Expansion
- Case study
- Interview with Pierre, COO or Antoine, CEO & Co-founder
Déroulement des entretiens
Business Operations Manager is managing the business ops team, working as a partner to Supply Expansion & Customer Success teams to improve performance. The BO Manager will work cross-functionally in order to deliver projects on which the team is working.
The BO Manager has a deep understanding of Wecasa's operations to support the operations teams in reaching their targets. The role involves an understanding of the internal tools used daily as well as strong analytics to provide business insights to heads of and team leaders.
As it grows, the BO team could also be involved in training newcomers and assist team leaders in building sales trainings.
The Business Operations Manager reports to the head of Supply Expansion (sales) and works closely with the head of Customer Success and the COO.
Currently, the team is comprised of 2 people and is expected to grow with an additional BO specialist.
Tasks
Processes & tools
- Challenge our current processes and elaborates futur sales and customer success processes alongside heads of and team leaders
- Help the team in setting up our no-code tools (CRM + Ticketing), improve our knowledge of these tools and explore new opportunities to improve teams' performances
- Design a clear process for supporting operations team members on a daily basis and continuously improve our tools
Analytics
- Build and improves dashboards to monitor teams & tools performances
- Deep dive into the data to identify supply & customer success pain points, design test frameworks for improvement and measure project impacts
- Ensure data consistency for accurate reporting
Project management
- Collect / identifie optimisations needs from operations teams
- Define projects scopes and priorities to maximize impact at lower cost
- Coordinate all teams' contributions to projects delivery, including tech/product resources
Team impact
- Manage the business operations team composed of 3 people who master our internal tools
- Be a partner to the head of sales & head of customer success to identify key projects and improve teams performances
- Be a partner to team leaders in performance monitoring, objective settings and
- Contribute to training newcomers on our internal tools and provides support to sales team leader in preparing monthly sales training
Objectives
Business operations objectives are linked to the projects the team is working on. The following are examples of objectives for the team:
- Increase pros conversion
- Reduce customer success contact rate
- Improve customers' satisfaction
- Improve pros LTV3
Skills
- Hard skills
- Analytics: has strong analytical skills to make informed decisions. Builds KPIs and dashboards to track business impacts of projects
- Problem solver: is able to solve complex problems with smart solutions and is able to look for external assistance in order to find the best solution possible
- Tech / tools savvy : is eager to setup softwares and automate repetitive tasks so that ops temps can focus on higher value work. Is curious about discovering new tools and has an ability to learn autonomously.
- Project management : has previous experience on project management and knows how to scope a project, coordinate stakeholders and deliver timely and accurately
- Soft skills
- Structured & organized: leading complex projects requires the skill of decomposing them into smaller pieces and assign tasks to various stakeholders
- Rigorous & reliable: Is able to work on a 80/20 basis and is rigorous enough to be able to go into the details if necessary, especially to deliver reliable outputs.
- Autonomous & flexible: requires minimal support once projects are scoped and is flexible in amending projects as new information is provided
- Clear communication: has strong communication skills both written and spoken in English and French. Is able to present complex issues with simplicity.
Candidate profile- Holds a Masters' degree in business or engineering
- Has 2-3 years of consulting experience or sales operations / business operations in a similar role
- Ideally would have already managed a few people
- Is fluent in french and english
What's on offer (in French as the role is based in Paris) :
- Salaire : entre 53K et 57K€ (selon le profil)
- Un environnement de travail bienveillant, basé sur le collaboratif et au sein duquel tu pourras apprendre et évoluer rapidement
- 5 semaines de congés payés ainsi que des RTT
- Une mutuelle de bon niveau (prise en charge à 50% par Wecasa)
- 50% du titre de transport pris en charge par Wecasa ou forfait mobilité douce de 400€
- La possibilité de faire du télétravail 2 jours par semaine
- Un budget de 200 euros pour équiper ton bureau à la maison
- Tes déjeuners subventionnés avec une carte restaurant (9€/jour travaillé - 5 euros pris en charge par Wecasa)
- Des prestations ménage, massage, coiffure, coaching sportif, etc… offertes pour toi tous les mois.
- Un environnement international pour travailler ton plus bel accent anglais
- Des évènements réguliers et un séminaire annuel
Interview process:
- First interview with our Talent Acquisition Manager
- Interview with Michel, Head of Supply & Expansion
- Case study
- Interview with Pierre, COO or Antoine, CEO & Co-founder
Envie d’en savoir plus ?
Rencontrez Antoine, Co Founder & CEO
Rencontrez Anna-Joy, Product Manager
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