Since 2014, Wiremind has positioned itself as a technical company transforming the world of transport and events with a 360° approach combining UX, software, and AI.

Our expertise lies primarily in optimizing and marketing our clients’ capacity. We work on various projects such as ticket forecasting and pricing, 3D optimization of air freight or scraping competitor prices. Our applications are the preferred tool of companies such as SNCF, United Airlines, Qatar Airways or even PSG to visualize, analyze and optimize their capacity.

Dynamic and ambitious, we strive to maintain our technical DNA which is the engine of our success. The company, profitable and self-financed since its creation 10 years ago, is mainly composed of engineers and experts and currently supports the growth of our business model based on “software-as-a-service” solutions.

Your missions 🚀

As a Customer Success Manager, you will play the key role of matching customer/user expectations with our Competition Tracking solution, used by major transportation international accounts such as SNCF, BlaBlaCar,OUIGO, Eurostar, Transavia, Corsair. You will help ensure our product reliability while keeping our clients at a very high level of satisfaction.
In practice – even though there is no typical day – your main missions will be:

Customer Support

• Act as the main interface with end-users : provide expertise on how to use the system, respond to bug reports, and define how to include customer’s new features requests in the general product roadmap,

• Keep users up to date with regular trainings and documentation updates,

• Bring assistance to users during the implementation of new projects,

Scraping Daily Operations

• Ensure customer satisfaction by monitoring scraping success and testing data on a daily basis,

• Coordinate with the Scraping team to make sure customers’ deadlines are met,

• Keep a critical eye and be keen on improving the product, challenging other team members when necessary to bring customers feedback to the table

• You have at least 6 months of experience in a similar role

• Your appetence for the transportation industry and your capacity to understand/resolve customer issues,

• Your ability to lead a project and coordinate a roadmap with different stakeholders,

• Your sensitivity to recognize bugs or inconsistencies on any dataset,

• Your interest for converting business requirements into technical functionalities; and understanding how technical aspects can impact business requirements,

• Your belief that business problems can be solved through technological solutions,

• Your skills to interact and communicate well, at all levels, in both French and English

Our benefits 🤌

By joining us, you will integrate:

• A self-financed startup with a strong technical identity! 🧬

• Beautiful 700 m² offices in the heart of Paris (Bd Poissonnière) ✨

• Attractive remuneration indexed on performance 💪

• A caring and stimulating team that encourages skills development through initiative and autonomy

• A learning environment with opportunities for evolution 🧑‍💻

You will also benefit from:

• Training on demand💡

• A hybrid policy: 2 days of remote work per week and the possibility to work occasionally from abroad 💻

• A great company culture (monthly afterworks, regular meetings on technology and products, annual off-site seminars, team-building…)

1. An initial discussion with Clara, our Talent Acquisition Manager

2. An interview with your future manager

3. A live case study and a presentation at our offices

Wiremind is committed to equality of opportunity, diversity, and fairness. We encourage all candidates with the necessary experience to apply for our job offers.