Since 2014, Wiremind has positioned itself as a technical company transforming the world of transport and events with a 360° approach combining UX, software, and AI.

Our expertise lies primarily in optimizing and marketing our clients' capacity. We work on various projects such as ticket forecasting and pricing, 3D optimization of air freight or scraping competitor prices. Our applications are the preferred tool of companies such as SNCF, United Airlines, Qatar Airways or even PSG to visualize, analyze and optimize their capacity.

Dynamic and ambitious, we strive to maintain our technical DNA which is the engine of our success. The company, profitable and self-financed since its creation 10 years ago, is mainly composed of engineers and experts and currently supports the growth of our business model based on "software-as-a-service" solutions.

Your missions 🚀

You’ll be joining our PAXONE team is a SaaS booking system for transportation, mainly rail. The user interface and the APIs used by external sales sites enable all ticket sales operations: seating, booking, ticket issuance, refund, etc. Drawing on Wiremind's experience, PAXONE integrates innovative modules of CRM, rolling stock management, and transport planning design into a modern ecosystem.

You’ll be part of a growing team of 9 software engineers and 1 product manager, with plans for further expansion. This role is a great opportunity to bring real value to the product and actively contribute to its evolution.

What you'll be doing :

1. Manage implementation projects

• Define project roadmaps and establish milestones with functional deliverables.
• Monitor progress, perform risk analysis, and make necessary adjustments to ensure timely completion.
• Coordinate with internal teams (software & product) and external stakeholders to ensure successful project execution.

2. Drive client success

• Engage directly with railway companies and sales channels to understand their expectations and solve their issues
• Participate in the setup, administration and maintenance of the multiple PAXONE environments
• Contribute to the product roadmap by transforming client feedback into impactful product features

1. Manage and organize Customer Support operations:

• Oversee the Customer Support team to ensure efficient and effective client support.
• Coordinate with internal teams to improve Customer Support processes & tools.

4. Train and educate clients:

• Conduct training sessions to educate clients on new features and best practices.
• Ensure clients fully adopt and optimally use PAXONE's features to maximize their benefits.

Your profile 🔍

• You have 3 years of professional experience and at least 2 years experience in the passenger transport industry. Experience in a B2B software provider is a plus.
• Strong organizational abilities and proven autonomy in project management.
• Collaborative and hands-on mindset
• Great interpersonal skills to communicate well and manage stakeholder expectations (in French and English)
• At least 2 years experience in the passenger transport industry. Experience in a B2B software provider is a plus.

Our benefits 🤌

By joining us, you will integrate:

• A self-financed startup with a strong technical identity! 🧬
• Beautiful 700 m² offices in the heart of Paris (Bd Poissonnière) ✨
• Attractive remuneration indexed on performance 💪
• A caring and stimulating team that encourages skills development through initiative and autonomy
• A learning environment with opportunities for evolution 🧑‍💻

You will also benefit from:

• Training on demand💡
• A hybrid policy: 2 days of remote work per week and the possibility to work occasionally from abroad 💻
• A great company culture (monthly afterworks, regular meetings on technology and products, annual off-site seminars, team-building…)
• An annual budget for your IT equipment
• A partnership with the People & Baby network of inter-company nurseries to help with childcare for children aged 0 to 3 🐣

Our Recruitment Process 🤞

1. A screening interview with Anne-Laure, our Senior Talent Manager
2. An interview with the Hiring Manager
3. A technical test or case study to be prepared
4. A last interview at our offices to discuss your technical test or case study and meet with members of the team

Wiremind is committed to equality of opportunity, diversity, and fairness. We encourage all candidates with the necessary experience to apply for our job offers.