As a Customer Success Manager, you bridge the gap between Treatwell and our salon partners in the Brussels region. This is a remote role, but you will have regular in-person meetings with our local team in Brussels.

Once the sales team closes the deal, you take the lead in onboarding and retaining salons, ensuring they maximize the value of our products. Whether guiding hesitant partners, onboarding new salons, or upselling additional features, you’re the trusted expert who enjoys visiting salons, helping them grow, and ensuring their long-term success.

Your Responsibilities:

• Onboarding: You ensure a smooth onboarding process for new salons on-site, helping them quickly adopt and continuously use the software.
• Retention: You guide salons that want to end the partnership, helping them understand how to fully utilize Treatwell.
• Consultative Selling: During walk-ins and phone calls, you ask the right questions and actively listen to the needs and challenges of salons, offering tailored solutions and additional features.
• Relationship Management & Optimisation: You build strong relationships with salon partners, ensuring high engagement through great service and expert guidance to improve their online presence.

Your Profile:

• Experience: You have experience in consultative sales and account management, with a strong background in phone-based communication and selling B2B services in person. A background in retention is a plus.
• Communication: You are fluent in both French and English, with excellent verbal and written communication skills. Knowledge of Dutch is a plus.
• Proactive & Innovative: You have an entrepreneurial spirit and are always thinking of ways to improve both your own performance and that of the salons.
• Empathy & Trust: You are a good listener and understand the challenges of salon partners, building trust and effectively guiding them to find solutions.
• Results-Oriented: You have a winning mentality and are driven to maximize customer satisfaction while meeting your own commercial targets.
• Representative: You are willing to become the face of Treatwell in your market, the go-to person they can reach for their business related questions.

What We Offer:

• A challenging role at one of the fastest-growing companies in Europe, with a fun company culture.
• 28 holidays 
• Holiday allowance + 13th month
• A competitive salary, plus a monthly performance bonus when you hit your targets.
• Meal vouchers as well as ecocheques
• A MacBook, iPhone, and iPad to support your work.
• Mental health support through our partnership with Plumm.

About Treatwell:We are Treatwell, a leading player in the digital revolution of the hair and beauty industry. With a team of 800 passionate employees in 13 countries, we work with over 50,000 salons. We offer the smartest salon management software, connected to Europe’s largest booking platform, and handle millions of bookings every month. If you're ready to take on the challenge of playing a key role in our success, this position might be for you!