Client Success Partner - Mid Market

CDI
Paris
Salaire : Non spécifié
Télétravail total
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360Learning
360Learning

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Le poste

Descriptif du poste

As a Client Success Partner (CSP), you will support our clients in their digital training strategy through the 360Learning platform. You will be responsible for: 

- Ensuring the renewal of contracts by coordinating the different resources (technical, educational, etc.) made available

- Ensuring the business impact of our solution in accordance with the objectives set by our clients

- Ensuring the renewal or signing of new contracts for accounts listed in your portfolio

- Last but not least, managing a portfolio of clients in a high-touch and low-touch mode 

Your role is crucial, you are responsible for the development of the relationship with your clients

Within 1 month, you will:

  • Master our product and Convexity corporate culture
  • Familiarize yourself with the processes and tools used by our Client Success Partner (CSP) team
  • Participate in your first customer meetings with other CSPs from the team
  • Within 3 months, you will:

  • Take over a portfolio of existing customers
  • Start new projects with prospects and clients
  • Within 6 months you will:

  • Define the learning transformation roadmap with the client and identify the resources needed to achieve them
  • Define a retro-planning of the initiatives on the solution and vouch for it
  • Identify and document customer use-cases
  • Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with Top Management teams
  • Work with the Account Managers to identify new project opportunities to develop the account
  • Within 12 months, you will:

  • Reduce churn by identifying customers at risk and implementing a remedial action plan
  • Identify strong leaders within the client’s team
  • Develop and share good business practices with the entire Client Success team
  • The Skill Set

  • First experience in a Client Success Partner or Customer Success Manager position
  • Previous experience in the SaaS B2B industry is a plus
  • Ability to interpret data and identify trends
  • Keen interest for the digital industry, education and e-learning in particular
  • Excellent interpersonal and communication skills
  • Native French, and English proficiency (B2 minimum)
  • Enthusiasm about the idea of working in our Culture of Convexity: https://bit.ly/Convexity_360L
  • What We Offer

  • Compensation: Package includes base salary, a variable component and equity 📈
  • Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent. 
  • Balance: Flexible hours, full remote work possible anywhere in France 🏠
  • Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
  • Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
  • Culture: A framework that will help you make an impact - envision what's it like to join 360Learning through our onboarding journey: https://360learning.com/blog/360learner-journey/ & Convexity Culture: https://bit.ly/Convexity_360L 🚀👩🏻‍💻🏆
  • Interview process

  • Phone screen with our Talent Acquisition Manager
  • Discovery meeting with a CSP Mid-Market
  • Case study with the CSP Mid-Market Coach and a CSP Mid-Market
  • Clarification meeting with the CSP Ops Manager
  • Culture fit interview with one of our CS Leader
  • Offer !
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