🌍 About Captain Data

We’re building the Intent Data API for Sales SaaS and AI-native platforms.

Our technology powers the next generation of sales tools and automation agents — platforms that are reshaping how go-to-market teams operate in real time.

We work with some of the best-known tech companies in Europe (like Rippling, Alan, Payfit, Spendesk) — but our focus today is on helping SalesTech and AI agent companies (like Clay, Unify, Topo) move faster with better data.

🧠 This role is for you if…

• You’re native or bilingual in English

• You speak French

• You have 5+ years of experience in a technical SaaS company (e.g. Datadog, MongoDB, Snowflake, Segment…)

• You’re comfortable working with technical buyers, like product managers and engineers

• You’re organized, rigorous, and able to manage multiple accounts efficiently

• You’re a relationship builder and a problem-solver

• You thrive in a commercial role with a direct impact on retention, renewals, and expansion

You’ll be working primarily with international clients building Sales SaaS platforms or AI Agents — not focused on the French market.

💼 What you’ll be doing

If you had to remember 3 things:

1. Own the portfolio

2. Work cross-functionally with the team to remove technical blockers and drive progress

3. Drive expansion

In detail:

• Own and manage a portfolio of mid to enterprise-level accounts

  • You’ll be responsible for renewing an existing 800k€ ARR portfolio and growing it by 30%

  • This includes both the existing portfolio and new customers brought into your scope

• Act as the main point of contact post-sale — from onboarding to long-term success

• Proactively identify and remove blockers, whether technical, product, or operational

• Collaborate with Sales during the handoff, and with Support/Product teams to share feedback and improvements

• Monitor and secure renewals

• Uncover and drive expansion opportunities based on customer usage and strategic needs

• Partner with customers to implement new use cases that fuel growth

• Ensure high customer satisfaction and long-term retention

• Build trusted relationships with technical teams on the customer side

🚀 Onboarding & Growth

You’ll go through a 100-day onboarding journey designed to help you progressively take ownership of strategic accounts — with the mindset of getting early wins fast.

You’ll be supported by the founders, product, and support teams, gaining autonomy across both the technical and commercial aspects of the role.

✅ What we’re looking for

• Proven experience managing customer accounts in a B2B SaaS company (technical background is a plus)

• Strong grasp of MRR, renewals, and upsell mechanics

• Ability to read and explain API documentation

• Excellent communication skills — written, verbal, and cross-functional

• A solution-oriented approach with the ability to simplify complex topics

• Interest in SalesTech, AI workflows, or data-driven products

• (Nice to have) Familiarity with tools like Postman, Segment, Zapier, Make, Retool, etc.

💡 Bonus points

• Experience in a startup scaling from €1M to €10M+ ARR

• Previous roles in RevOps, SalesOps, or as a Solutions Engineer / Technical AM

• Exposure to the AI Agent ecosystem

• Experience managing both business and technical stakeholders

👋 What to expect

This is a senior role at the intersection of customer relationships, technical enablement, and commercial growth.

You’ll play a central role in helping the most ambitious B2B products integrate real-time data into their stack — and be a key player in their success.

• 15/30 min screening with G, CEO & Co-Founder

• 1h15+ Job-fit interview

• 1h15+ Product-fit interview with use cases

• (Optional) Team members conversations

• Reference calls (on our side)

• Validations