CLASQUIN is a French international transport operator.
The group operates in the Overseas sector and coordinates the transport of goods by sea, air, and land on behalf of its customers.
The company differentiates itself through its hybrid positioning, offering the proximity of committed local teams combined with the expertise of a global network and the power of its technological development: People & Technology at the heart of our strategy.

Constantly growing, through our various offices in Europe, Asia, America, and Africa, we are constantly looking for the architects of tomorrow who will chart new roads to the future, in harmony with our environmental commitment and our strong corporate culture, represented by our motto: Customers, Profit & Fun!

Joining Clasquin means:

• Join a stimulating and caring environment, in which you will be able to flourish and develop your skills by taking on challenges on a daily basis.

• Evolve autonomously within a team and focused on excellence.

• Adhere to our values: enthusiasm, professionalism, and integrity.

Position: Customer Excellence Expert, on permanent contrat, in Lyon (69) or Paris (75)

Missions :

Pre-Sales: Assist sales force in commercializing Clasquin digital solutions (Live by Clasquin)

• Be an expert on our solutions and maintain up to date knowledge of supply chain & transport industries, market trends, technologies & competition landscape

• Raise sales force awareness and understanding of our digital solutions and the use of its different modules based on client needs (Live, Business intelligence, EDI, PO Management, Green offer).

• Assess client’s needs in respect of the scope of work expressed in tender or RFI/RFQ (Request For Information / Request for Quotation) while respecting the guideline of Clasquin Global Offer

• Assess feasibility and confirm macro planning & budget to sales forces

• Reply to selected tenders for the part dedicated to information management

On-boarding: Implement the offer

• Act as the project manager of the implementation with regards to digital solutions, define the priority and raise potential alerts

• Challenge both internal teams as well as client teams in order to stay on course with objectives

• Identify champions at the client in order to facilitate appropriation

• Coordinate with our Operations Process & Control (OPC) team and ensure that there is a specific documented process is provided to operations and OKAM (Operational Key Account Manager).

• In case of improvement/evolutions of Digital Solutions are necessary work with the different product owner to validate the target solution, its feasibility and potential budget

• Implement the supervision: set up key indicators (KPI-Performance, KOI-Operational, Financial-KFI), tracking and monitoring charts as per the contract.

Define & Achieve the joint success program

• Define and achieve the “joint success program” together with the client and build our common success story

• Implement ad-hoc governance together with operations, OKAM and the client and ensure it is executed and documented properly

• Organize QBR during stabilization phase, set QBR standard & ritual, act as advocate for our clients

• Share feedback to the solutions teams in order to participate to the continuous improvement of our solutions, maintain high-level animation

• After a stabilization period, make sure that the governance is transferred to the OKAM

• Solutions

• Propose communication plan with the clients

• Ensure customer’s success in services renewal, adoption and identify opportunities for up-sell and cross sell

What we are looking for:

• You have a background in supply chain & transportation, working with clients (as sales, customer service, …) with experience on project management. Highly organized with a strong sense of urgency to meet deadlines, you are analytical and solution oriented.

• You are technology literate (applied to Transportation market is a plus).

• You are willing to travel domestically.

• You are fluent in English. Spanish or Portuguese are an asset.

What we offer:

• Progressive salary and follow-up of the individual path: integration, training, and skills development.

• Close-knit and attentive management in a flat structure: 94% have confidence in the management!

• Profit-sharing and profit-sharing bonuses: more than 30% of CLASQUIN’s profits are redistributed to employees.

• Holiday vouchers and gift vouchers

• Work from home agreement

• Encouraging work-life balance: 90% of our employees are satisfied with the flexibility given to work.

Want to know more? Apply and take part in a tailor-made recruitment process, during which you will meet your future manager, the recruitment department, and your n+2.

Our teams make the difference be part of it and join CLASQUIN!

Our positions are open to everyone! We are convinced that the diversity and inclusion of talent in our international network contributes to maintaining a virtuous balance. We are committed to equal opportunities, and we strive to build teams with different profiles.
If we can make your recruitment experience more comfortable, please let us know.