As a Customer Success Manager, you will be at the forefront of driving client satisfaction by implementing our innovative blockchain-based digital traceability solution. Your expertise will guide our clients in optimizing system usage for maximum daily efficiency and extracting long-term value. You’ll champion best practices within the team, foster internal and external alignment, and play a pivotal role in the evolution of our services.

We have a position available in Paris for someone who can assist our French and English-speaking customers. The role involves supporting our Customer Success Managers (CSMs) across our entire client base.

Your main responsibilities:

• Engage in the initiation and development of new projects by assessing their viability, configuring necessary systems, and conducting data trials.

• Offer comprehensive support to clients utilizing the platform by addressing inquiries, troubleshooting problems, and providing timely solutions.

• Facilitate training for end users of the Connecting Food platform through various educational materials and interactive sessions, such as training modules, webinars, instructional videos, and FAQs.

• Conduct thorough testing of new technical updates and releases to ensure quality and functionality.

• Convert client requirements and feedback into detailed technical specifications to guide product development and enhancements.

• Prioritize customer satisfaction by promoting the platform’s adoption and ensuring its features meet client needs effectively.

• Lead strategic account planning to align our service delivery with customer expectations and our company’s growth objectives.

• Perform in-depth analysis of user interactions with the platform to identify potential improvements and enhance the overall user experience.

• Proactively recognize client requirements to facilitate additional sales opportunities and expand product usage.

• Contribute to the team’s excellence by establishing best practices and formulating strategies aimed at boosting overall performance and efficiency.

Why join us?

Joining Connecting Food offers a unique opportunity to be part of a mission-driven team focused on enhancing transparency in the agri-food supply chains. Here are some compelling reasons to consider:

• Engage in meaningful work that has a real-world impact on food sustainability and consumer trust.

• Thrive in a learning-centric environment, where knowledge sharing among a diverse group of professionals is encouraged.

• Work with cutting-edge digital solutions like blockchain technology, web applications, and Digital Twins to revolutionize the industry.

• Enjoy the chance to grow professionally and personally by developing a broad range of skills in an international context.

• Play a pivotal role in client relations, working closely with major industry players to deliver value and drive change.

These aspects combine to create a dynamic and rewarding workplace where every contribution matters, and every team member is valued.

Required Skills and Qualifications

• You are seeking a permanent contract (CDI)

• You have at least two years of professional experience

• You enjoy interacting with customers and you have customer facing experience

• You are eager to work with agri-food industry stakeholders (cooperatives, manufacturers, etc.)

• You are proficient with digital tools in general

• You are comfortable in English; proficiency in Italian is a plus!

• You love data: you are not afraid to handle it, and Excel holds no secrets for you

• If you are comfortable with SQL and have experience with a BI tool, that’s a plus!

• You are very meticulous and structured

• You enjoy doing a bit of everything

• First interview with the Customer Success team (1hr)

• Case study

• Second interview with the product and tech team (45’)

• Third interview with the Co-Founders (1hr)

• Offer