💻 YOUR SCOPE:
Ensure successful activation/implementation for D-Edge Suite of products following in detail given guidelines and checklist in respect of the SLA, as well as guiding and animating training sessions to the D-EDGE customers.
After the Sales Manager, be the first contact for new hotels, understanding the client’s needs and providing the best services needed.
Set-up products included in the contract for the hotel
Ensure processes are followed for smooth activation/ implementation
Follow the onboarding journey
Collect by Account Manager/Sales, and the client, all the info required for a proper product configuration
Record and update all activation/ implementation tasks and status into Salesforce CRM
Log tickets properly in Salesforce CRM for all issues encountered during activation/ implementation
Keep up with D-EDGE products and features evolutions
Manage online or on-site training
Understand and analyse the customer’s need
The job has been tailored for you if: 🦄
You are proactive and can work independently
You are flexible, and have strong analytical skills and an eye for detail
Problem-solving
Teamwork
Project Management skills
Outstanding communication and writing skills.
Experience with b2b technology company or hotels
Knowledge of the Hospitality, GDS or OTA
Google Suite
You are fluent in English and German
The icing on the cake: 🍰
Training, and teaching experience is a plus
💜 WHY YOU’LL LOVE US:
D-Edge is Remote Friendly: 2 days in the office / week
Meal vouchers
Health insurance
Accor Employee Card: Discount on hotel bookings
12 days per year to get involved in NGO projects
Career development: we want you to progress and be free to choose which direction you want to grow. There are also opportunities for internal moves.
🤝 RECRUITMENT PROCESS:
1. Telephone interview with Talent Acquisition Manager
2. First interview with Erica De Vecchi, Onboarding Team Leader Italy/CEE
3. Last interview with Eliana Gazzetta, Global Head of Onboarding
… and welcome to D-EDGE :)!
Please be aware that we will be asking for work references.
D-EDGE is an equal opportunity employer. We do not discriminate based on: race, councilor, ety, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, handicap, veteran status, genetic information, marital status, or any legally protected status.