The position 

The Operations Unit is responsible for the operation and business administration of all EBA CLEARING payment services. As a member of our customer services team, you will: 

• oversee daily processing and settlement 

• manage the onboarding and offboarding of service participants 

• provide general support to service participants, resolve customer queries and contribute to resilience testing and incident management activities 

• assess the risk and security levels of business processes 

In this position, you will report to the Customer Services Team Leader.

The profile 

 
Requirements: 

• University degree in Finance, Business Administration, Operations Management, or a related field 

• At least 5 years of experience working in financial services; ideally with payments infrastructures, customer services or in banking operation environments 

• Good knowledge of Microsoft Office 

• Fully proficiency in English  

• Permission to work in the European Union 

• Ability to work in shifts 

  Soft skills: 

  • Intercultural communication 

  • Customer-first attitude  

  • Analytical thinking  

  • Ablility to anticipate problems, needs and changes and to evaluate operational risks 

  • Efficient problem solving 

  • Attention to detail 

  • Ability to manage multiple tasks simultaneously 

  • Ability to work autonomously in a fast-paced environment 

  • Ability to work under pressure

Before applying for this position, which is based in Paris (France), Frankfurt (Germany), please ensure that you are already authorised to work in the European Union. Please apply with your English CV and cover letter.

What we offer

At EBA CLEARING, we develop ideas together, within and across teams and with our stakeholders, and we are ready to adapt whenever needed. The projects awaiting you will give you the opportunity to learn, excel and grow. Our people are our most valuable asset, and we want to contribute to the well-being of our staff at work and beyond with:

• a competitive salary package

• attractive benefits package including a sports and cultural activities budget and meal tickets

• professional development opportunities including training budgets and internal mobility

• a flexible work environment including the option to work from home

• happy workplace initiatives including well-being workshops, social events, green initiatives, onboarding support and more

EBA CLEARING is committed to equal opportunity, diversity and inclusion, as we are convinced that our individual experiences and overall diversity are our key strength. All our recruitment decisions are based solely on the individual’s qualifications, skills and experience along with the job requirements. EBA CLEARING ensures compliance with the principle of non-discrimination towards any person in the context of a recruitment procedure, access to an internship or an in-company training period in the different countries in which it recruits.
If you have any question regarding the interview process, please let our Talent Acquisition Specialist know.

Visit our website to learn more about EBA CLEARING and submit your application via our career portal.