Reporting to the Regional Director for Western & Southern, the CR Manager will be responsible for developing client relationships and reaching target volumes of the TOEFL iBT program in France. The CRM will play a pivotal role in enhancing the visibility of the TOEFL test among educational institutions and increasing test volumes.

Main duties

As Client Relations Manager, your missions will include:

Business Development

• Actively support demand generation in country

• Increase visibility and volume of the TOEFL test in country

• Support and Recruit TOEFL iBT Test Centers in the region

• Develop partnerships with institutions

• Gather, analyze and report market intelligence, trends and developments,

• Communicate client needs

• Act as the liaison for partnerships in the region

• Achieve sales target

Client Relationships Management

• Maintain and develop relationships with B2I (Academic Institutions, Language Schools, Agents) in country.

• Develop strong working relationships with government organizations with influence on higher education policies.

• Conduct presentations to clients face to face or via webinars and represent TOEFL at industry conferences.

• Visit Higher Education institutions, language schools and partners using ETS’s assessment tools

• Ensure that TOEFL products and features are recognized and preferred by targeted institutions

• Manage client inquiries and resolve issues in an effective and timely manner.

• Understand the needs and challenges that higher education institutions are facing related to languages and English in particular

This is a full-time position based in Paris.

Why ETS EMEA?

• Join an international company with a meaningful mission, leader in the language assessment industry

• Be part of a multicultural & very open-minded Team

• Lots of possibilities to grow in many regions of the world and in a fast-paced environment

• A hybrid work model: complete flexibility to work from home or in the office

• A strong culture encouraging initiatives, based on trust, teamwork and ownership

Preferred experience / Education / Job requirements / Skills

• University Degree in Business Administration or Marketing

• A Post-graduate degree is a plus

• At least three years of experience, including: Experience working in or with institutions of higher education, in a multicultural and multilingual environment, and in sales and business development in a rigorous sales environment.

• Ability to make public presentations

• Travel availability

• Organizational skills, flexibility, taking responsibility and being able to work in a dynamic team

• Flexibility and relationship-building, interpersonal skills

• Awareness of higher education system

Languages required

• Fluent in French & English, both verbal and written

• Interview with the HR Team

• Interview with the Manager

• Check references