Main Responsibilities:
Respond to incoming emails from HomeExchange members.
Assist members in finding their ideal exchange, ensuring they have the best vacation experience possible.
Support members in case of difficulties, such as cancellations or damages during an exchange, in coordination with HomeExchange support teams.
Contribute to improving member services by participating in projects that drive innovation at HomeExchange.
Fluency in English is essential, along with a good knowledge of at least one of the following languages: Spanish, Italian, German, Portuguese, or Dutch.
Excellent written and verbal communication skills.
Interest in leisure, travel, and hospitality industries.
Ability to prioritize and multitask.
Autonomy in a fast-paced startup environment.
Proactive mindset and problem-solving attitude.
Team spirit and a positive attitude.
Previous experience in customer service is a plus.
HomeExchange and its team oppose any form of discrimination; we are committed to promoting diversity and inclusion, by cultivating a respectful and welcoming work environment, where everyone can find their place, express their talents and build their professional career. Each application will be studied carefully; Don’t hesitate, apply!
HomeExchange Benefits
Meal vouchers
Subscription to our platform
5 days of leave for a 6-month internship
1 remote work day per week
Afterworks, breakfasts, and other team bonding events
Comfortable office space in central Paris
A friendly and close-knit team!
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