Since the creation of Mercateam, our commercial growth has been exponential: every month, tens of top manufacturing sites start using Mercateam to help their employees being much more efficient.

The deployment team is responsible for implementing Mercateam’s solution once a partnership has been signed by the Sales team. As a Mercateam SaaS implementation consultant intern, you will work with Lead Project Managers for assisting our clients with the implementation of our SaaS solution, from setting up the platform to user autonomy.

The missions are organized around 2 axes:

1. Project management

• Configuration and setup:

  • Configure the platform to align with identified client needs and ensure seamless data integration.

  • Adapt Mercateam settings to meet specific client requirements.

• Monitor action plans and roadmap progress:

  • Support Lead project managers to oversee the progress of action plans and roadmaps, ensuring timely and high-quality delivery of customer commitments.

• Internal continuous improvement:

  • Participate in internal projects aimed at reviewing and improving Deployment Team processes and organization (data, automation, playbook,…).

  • Contribute innovative ideas to support Mercateam’s strong annual growth.

2. Product Expertise

• Feedback gathering and product improvement:

  • Collect and analyze client feedback to contribute to the continuous improvement of Mercateam’s product.

  • Act as a Mercateam product expert, providing in-depth knowledge and support to clients.

• Training and Go-live support:

  • Support Lead Project Managers in training end-users on how to effectively use the solution according to their needs and ensuring client autonomy until Go-live, offering technical and functional support post-implementation.

  • Participation in the drafting of deliverables.

• Site visits:

  • Visit client sites in France and occasionally abroad (one to twice a month for 2-3 days) to provide on-site support and gather insights.

• Experience: First experience in a similar environment or position (project manager, ops, analyst…)

• Interpersonal Skills:

  • Excellent communication skills and ability to simplify technical concepts.

  • Ability to work in a team and manage client relationships.

  • Organizational skills and attention to details

  • Good knowledge of industry is a plus

• Technical Skills:

  • Pack office

  • SQL would be a plus

  • Knowledge of no-code integration/automation would be a plus

• Languages: Proficiency in French and English (other languages will be a plus:))

• An HR call with Fabien, our Lead Project Manager - 15 minutes

• A video interview with Valentin, Ops & implementation manager - 30 min

• Case study in our offices with Léa, Head of implementation & Valentin - 1h