moka.care
moka.care

Customer Success & Operations Apprenticeship

Résumé du poste
Stage
Paris
Salaire : Non spécifié
Télétravail non autorisé
Compétences & expertises
Contenu généré
Compétences en communication
Excel
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moka.care
moka.care

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Le poste

Descriptif du poste

🤝 Who are we?

moka.care is a mental health solution for companies, with one mission in mind: nurturing healthy minds to foster healthy organizations.

We guide employees through individual and group therapy or coaching sessions.

Alongside we help HR teams to take care of their employees’ mental health on a daily basis.

Where we are currently: Since our creation in December 2019, more than 250 companies (L'Oreal, Spendesk, Qonto, Engie, Castalie, etc.) have joined moka.care, and we now have over 200,000 employees covered in France but also throughout the world!

We have raised 17,5 million euros and are 60 to help companies improve their mental well-being.

What we believe in? Excellence in care is our obsession.

Culture is not nice words we put on the walls, we have defined 4 tangible values to make this culture live: Comprehensive selflessness, Inexhaustible optimism, Distributed ownership, Fast agility

🧑‍💻 Why do we need you?

  • We are seeking a highly motivated Operations Apprentice to join our support team, Souryana and Marilyn. This internship offers valuable hands-on experience in the fast-paced environment starting as soon as possible and the opportunity to contribute to support our team’s ambitions: quality of our delivery, cost efficiency and growth.

    • Daily, you’ll:

  • Handle Support Inbounds: Respond to inquiries and requests from practitioners and members via email, phone, or CRM platform, providing timely and helpful assistance. You’ll handle fees negotiation, as well as questions regarding billing, availabilities etc.
  • Manage Practitioner Onboarding: Facilitate a fast onboarding process for new practitioners, ensuring all necessary documentation is completed, and they have the information and resources needed to start working with moka.care as quickly as possible.
  • Check SLAs and Ensure Follow-Up: Monitor service level agreements (SLAs) for practitioner and member support, tracking response times and resolution rates, and proactively following up as needed to ensure compliance.
  • Support Occasional Projects: Assist with ad-hoc projects and initiatives as assigned, such as organizing crisis management protocols or implementing process improvements to enhance operational efficiency.

    • 📇 You’re the ideal person if you have:

  • Language : You're native in French and fluent in English
  • Adaptability: You thrive in a fast-paced environment and can quickly adjust to changing priorities.
  • Communication Skills: You excel in both written and verbal communication, enabling effective interaction with team members and stakeholders.
  • Organization: You have good organizational abilities and can manage multiple tasks efficiently.
  • Proactive Problem-Solver: You take initiative in identifying and solving issues, contributing to continuous improvement.
  • Customer-Centric Mindset: You prioritize the needs of practitioners and members, delivering exceptional support to enhance their experience.
  • Business oriented: You’re driven by helping moka’s business to be successful and able to find the right balance between care and cost efficiency.

    • 🚀 Joining us you will:

  • Participate in an entrepreneurial fast-growing adventure and the possibility of having a huge potential for evolution inside moka.
  • See the concrete impact of your efforts each day and participate in nurturing healthy minds to foster healthy organizations
  • Grow as a person and learn within a team of great people
  • Be trusted: we hire great talents who lead us to the next level

    • 🤩 We’ll take care of you:

  • Access to moka.care: selfcare, individual & group sessions, and the possibility to test the new features in preview
  • Work-life balance: 80% at the office to spend time together and up to 20% remotely (1 day per week)
  • Beautiful office at Bastille with sports gym, rooftop, free coffee, tea, chocolates and fruits
  • Swile Meal voucher card of 10€/day (restaurants, groceries and food apps): 55% covered
  • ClassPass for sport & wellness allowance
  • Mac or windows? You choose. We just want you to feel comfortable.
  • 50% reimbursement of your transport pass: Navigo or Veligo

    • 🎤 Interview process

    Recruitment process:

    - Phone interview to understand your carrier plan and your expectations

    - A Case study and job focused interview to project yourself in your future day-to-day job

    - And finally a Values fit interview to make sure you’ll feel comfortable at moka

    - Offer and reverse interview: ask us all the questions that are important for you to make your choice

    If needed we organize other informal talks like coffee with the team and you have feedback between each interview.

    moka.care is a disability-friendly company.

    Profil recherché

    📇 You’re the ideal person if you have:

  • Language : You're native in French and fluent in English
  • Adaptability: You thrive in a fast-paced environment and can quickly adjust to changing priorities.
  • Communication Skills: You excel in both written and verbal communication, enabling effective interaction with team members and stakeholders.
  • Organization: You have good organizational abilities and can manage multiple tasks efficiently.
  • Proactive Problem-Solver: You take initiative in identifying and solving issues, contributing to continuous improvement.
  • Customer-Centric Mindset: You prioritize the needs of practitioners and members, delivering exceptional support to enhance their experience.
  • Business oriented: You’re driven by helping moka’s business to be successful and able to find the right balance between care and cost efficiency.

    • Déroulement des entretiens

    🎤 Interview process

    Recruitment process:

    - Phone interview to understand your carrier plan and your expectations

    - A Case study and job focused interview to project yourself in your future day-to-day job

    - And finally a Values fit interview to make sure you’ll feel comfortable at moka

    - Offer and reverse interview: ask us all the questions that are important for you to make your choice

    If needed we organize other informal talks like coffee with the team and you have feedback between each interview.

    moka.care is a disability-friendly company.

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