Our purpose is to positively impact people’s lives every day in every home around the world! We work very hard to provide our consumers with high-quality, exciting 5-star products that make life easier. We thrive on passion and innovation and are looking for great people, with great ideas, who want to build the next big thing and develop while they do.

Ecommerce & CRM Intern

Full Time Co-op

Office Location: 2233 Argentia Rd, Mississauga ON L5N 2X7

At SharkNinja, our purpose is to positively impact people’s lives every day in every home around the world. We work very hard to provide our consumers with high quality, exciting 5-star products that make life easier. We thrive on passion and innovation, and are looking for great people, with great ideas, who want to create the next “big thing”. We take a team approach to our projects, where everyone has a voice. We want individuals to push limits, look outside the box and think the unthinkable. With the explosive growth we have been experiencing, we’re looking for motivated individuals to join us on our exciting journey. People need to think big, move fast and want to make a significant impact. Are you ready?

Position Overview:

This internship offers a unique opportunity to gain hands-on experience in the fast-paced world of Ecommerce. As an Ecommerce & CRM Intern focusing on our Direct to Consumer business, you will play a crucial role in supporting our site merchandising and CRM strategy on our Canadian digital platforms. You will work closely with our Ecommerce, sales and marketing teams to optimize product listings, web content, grow and enhance our email communications, drive conversion, and contribute to the growth of our direct to consumer channel.

Responsibilities include supporting the launches of product and promotional campaigns, optimizing user journeys, and planning and executing email content based on business goals. The Ecommerce & CRM intern will also be responsible for actively growing our user base and increasing engagement across the Shark and Ninja brands, ensuring that we are creating a best in class experience for our customers.

Duties and Responsibilities:

Content Creation & Management

• Setup and manage creative assets for email and promotional campaigns
• Partner with internal teams and agencies to align on content needs.
• Experiment with new content forms and approaches to identify new opportunities, drive traffic and optimize conversions.
• Create and implement a strategic content calendar for both Shark and Ninja brands, including new product launch content, promotional emails, tips & tricks and seasonal moments; using data to ground content decisions.

Site Merchandising & CRM Reporting

• Support the Ecommerce team and cross-functional stakeholders to ensure product launches, promotional activity and customer communications lead to desired business results – driving sales and conversion rates through sharkclean.ca and ninjakitchen.ca
• Build and update web pages and site journeys in support of new promotional campaigns
• Ensure accuracy of all creative assets, linking, promotional and product setup for areas of focus
• Monitor website KPIs to understand content and sales performance, as well as customer engagement with email communications; using this data to identify optimizations and risks.
• Use industry insights and digital knowledge to identify opportunities to grow the SharkNinja Canada CRM user base.
• Monitor key product inventory and flag stock risks and opportunities.

Attributes and Skills:

• Must be proactive, highly detail oriented and possess strong organizational and time management skills, ability to multi-task and deadline oriented.
• Excellent written and verbal communication skills.
• Competency with MS Office, intermediate proficiency with Excel required
• Comfortable working with numbers, with an ability to organize data, interpret metrics and identify trends
• Self-motivated and strong interest in learning about evolving digital channels and measurement
• Outstanding problem resolution and follow up skills to effectively manage deliverables
• Demonstrated skills in problem solving, analytical and critical thinking and proactive decision making.
• Passionate team player with a positive “can-do” attitude
• Intermediate French considered an asset but not required.

Education and Experience:

• Currently enrolled in a bachelor's degree program, preferably in business, marketing, e-commerce, or a related field.
• Familiarity with GA360, CMS & CRM tools, Photoshop, Canva an asset
• Proven understanding and experience working around marketing strategy & execution.

At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.

YOUR ROLE in leading our SUCCESS DRIVERS & representing our UNIQUE MINDSET

• Lead us to be “RARELY SATISFIED”
• Make things better each day; “PROGRESS OVER PERFECTION”
• Use your knowledge of our consumer, understand that “DETAILS MAKE THE DIFFERENCE”
• Deliver something great; “WINNING IS A TEAM SPORT”
• Be clear and honest, “COMMUNICATING FOR IMPACT”

Explore SharkNinja:

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SharkNinja's Candidate Privacy Notice can be found here: https://www.sharkninja.com/candidate-privacy-notice/

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com