The position :

Your main task is to handle incoming and outgoing contacts and communications by providing a quality response via the following channels :

• e-mail

• telephone

• social networks

You will also provide your expertise on our products and solutions, and identify any anomalies encountered in order to provide the best possible response to customers’ needs.

Thanks to your experience, you are able to identify recurring malfunctions and deviations and share them with the technical and operational teams.

More generally, working at Superprof means above all :

• Working in a caring and stimulating environment

• Working with people who are passionate, curious, dynamic, innovative and open-minded

• Joining an international team of over 40 nationalities

• Work and challenge yourself on projects that have a real impact on our partners and customers.

Our offer :

• Full-time position based in Paris in the 11th arrondissement - Monday to Friday between 9am and 5pm or 10am and 6pm

• New equipment including a laptop, monitor, headset and all the other accessories you need to work at your best.

• A free €200 welcome course to use on our platform

• Events and workshops organised for our teams

• Alan Mutual Insurance and Swile Card

• An ideal working environment with an excellent working atmosphere within an international team

• Your spoken and written German is perfect

• Working knowledge of French is a plus

• working skills in English a plus

• You have recognised expertise in Customer Relations

• You have great oral communication and writing skills (friendly and empathetic)

• You like a challenge, you are curious and have a real desire to learn

• You know how to be proactive and work autonomously

• You are adaptable, as our tools and strategies evolve rapidly

• You have knowledge of online marketing, internet culture and the fundamentals of web communication

• A 15-minute telephone interview to introduce you to Superprof and encourage you to join us. We’ll also take the opportunity to see if our respective expectations are compatible.

• Written test

• Interview in our office with the Customer Relations Manager and Director