Customer Success Specialist - German speaking H/F/NB - CDI
CDI
Paris
Salaire : Non spécifié
Télétravail fréquent
Questions et réponses sur l'offre
Le poste
Descriptif du poste
Job Description
Do you know how to engage and unite people around a common project?
Are you a natural teacher who knows how to bring people on board? When in doubt, are you the go-to person for advice?
You truly listen (really listen—not like Ross falling asleep while reading Rachel’s letter / +1 if you get the reference) and know how to present the right arguments at the right time.
Your energy is contagious, and you’re not afraid to think outside the box to find THE perfect solution.
You know how to reassure and convince users who may have been disappointed that yes, everyone deserves a second chance—including Wecasa!
Missions
- Represent Wecasa to our various audiences (professionals and clients): support them, meet their expectations, and do everything possible to fulfill their needs.
- Onboarding professionals: guide new Wecasa partner pros, follow up with them over time to ensure a successful partnership, and engage them with the Wecasa brand (encouraging them to train, attend Welcome sessions, or participate in events designed for them).
- Ensuring the quality and reliability of our professional network: through detailed monitoring of key indicators and phone interactions, ensuring a high-quality service for Wecasa clients.
- Customer retention: pitch and build loyalty among Wecasa clients, convincing them that everyone deserves a second chance! Especially in cases of dissatisfaction or disputes, which must be closely monitored.
As part of a team of five Customer Success Specialists, you are committed to making the Wecasa experience essential for our professionals and successful for our clients.
You take care of our partners so that, in turn, they can pamper our clients. It’s a virtuous, positive, and caring cycle to which you actively contribute!
Desired Profile
- Recent graduate in business, customer relations, or another relevant field, with a first successful experience in customer relations.
- Fluent in French, both spoken and written.
- Trilingual in German, English, and French: you must be able to communicate with German-speaking clients and professionals, as well as your international colleagues!
- Autonomous and proactive—you’re not afraid to challenge existing processes.
- You never lose sight of your goal: building loyalty among partner professionals and clients.
- You know which argument to use and when to use it.
- You are as organized as Monica (yes, another Friends reference) and as patient as Leonard (Big Bang Theory—if you know, you know).
- You adapt to different people and thrive on challenges.
What we can offer you
- A 36-hour contract
- 5 weeks of paid vacation plus 6 RTT days
- A high-quality health insurance plan (50% covered by Wecasa)
- 50% reimbursement of your public transport pass or a €400 sustainable mobility allowance
- 2 days of remote work per week
- A €200 budget to set up your home office
- Meal vouchers (€9 per worked day, with €5 covered by Wecasa)
- Free Wecasa services every month
- Regular events and an annual seminar
Interview Process
- Interview with an HR team member
- Interview with Tiphaine, Team Leader Success
- Case study with Tiphaine
- Meeting with Lucile, Head of CS
At Wecasa, we strongly believe that diversity and inclusion are key strengths for a company. Our job offers are, of course, open to everyone, and we encourage you to apply!
Profil recherché
Job Description
Do you know how to engage and unite people around a common project?
Are you a natural teacher who knows how to bring people on board? When in doubt, are you the go-to person for advice?
You truly listen (really listen—not like Ross falling asleep while reading Rachel’s letter / +1 if you get the reference) and know how to present the right arguments at the right time.
Your energy is contagious, and you’re not afraid to think outside the box to find THE perfect solution.
You know how to reassure and convince users who may have been disappointed that yes, everyone deserves a second chance—including Wecasa!
Missions
- Represent Wecasa to our various audiences (professionals and clients): support them, meet their expectations, and do everything possible to fulfill their needs.
- Onboarding professionals: guide new Wecasa partner pros, follow up with them over time to ensure a successful partnership, and engage them with the Wecasa brand (encouraging them to train, attend Welcome sessions, or participate in events designed for them).
- Ensuring the quality and reliability of our professional network: through detailed monitoring of key indicators and phone interactions, ensuring a high-quality service for Wecasa clients.
- Customer retention: pitch and build loyalty among Wecasa clients, convincing them that everyone deserves a second chance! Especially in cases of dissatisfaction or disputes, which must be closely monitored.
As part of a team of five Customer Success Specialists, you are committed to making the Wecasa experience essential for our professionals and successful for our clients.
You take care of our partners so that, in turn, they can pamper our clients. It’s a virtuous, positive, and caring cycle to which you actively contribute!
Desired Profile
- Recent graduate in business, customer relations, or another relevant field, with a first successful experience in customer relations.
- Fluent in French, both spoken and written.
- Trilingual in German, English, and French: you must be able to communicate with German-speaking clients and professionals, as well as your international colleagues!
- Autonomous and proactive—you’re not afraid to challenge existing processes.
- You never lose sight of your goal: building loyalty among partner professionals and clients.
- You know which argument to use and when to use it.
- You are as organized as Monica (yes, another Friends reference) and as patient as Leonard (Big Bang Theory—if you know, you know).
- You adapt to different people and thrive on challenges.
What we can offer you
- A 36-hour contract
- 5 weeks of paid vacation plus 6 RTT days
- A high-quality health insurance plan (50% covered by Wecasa)
- 50% reimbursement of your public transport pass or a €400 sustainable mobility allowance
- 2 days of remote work per week
- A €200 budget to set up your home office
- Meal vouchers (€9 per worked day, with €5 covered by Wecasa)
- Free Wecasa services every month
- Regular events and an annual seminar
Interview Process
- Interview with an HR team member
- Interview with Tiphaine, Team Leader Success
- Case study with Tiphaine
- Meeting with Lucile, Head of CS
At Wecasa, we strongly believe that diversity and inclusion are key strengths for a company. Our job offers are, of course, open to everyone, and we encourage you to apply!
Déroulement des entretiens
Job Description
Do you know how to engage and unite people around a common project?
Are you a natural teacher who knows how to bring people on board? When in doubt, are you the go-to person for advice?
You truly listen (really listen—not like Ross falling asleep while reading Rachel’s letter / +1 if you get the reference) and know how to present the right arguments at the right time.
Your energy is contagious, and you’re not afraid to think outside the box to find THE perfect solution.
You know how to reassure and convince users who may have been disappointed that yes, everyone deserves a second chance—including Wecasa!
Missions
- Represent Wecasa to our various audiences (professionals and clients): support them, meet their expectations, and do everything possible to fulfill their needs.
- Onboarding professionals: guide new Wecasa partner pros, follow up with them over time to ensure a successful partnership, and engage them with the Wecasa brand (encouraging them to train, attend Welcome sessions, or participate in events designed for them).
- Ensuring the quality and reliability of our professional network: through detailed monitoring of key indicators and phone interactions, ensuring a high-quality service for Wecasa clients.
- Customer retention: pitch and build loyalty among Wecasa clients, convincing them that everyone deserves a second chance! Especially in cases of dissatisfaction or disputes, which must be closely monitored.
As part of a team of five Customer Success Specialists, you are committed to making the Wecasa experience essential for our professionals and successful for our clients.
You take care of our partners so that, in turn, they can pamper our clients. It’s a virtuous, positive, and caring cycle to which you actively contribute!
Desired Profile
- Recent graduate in business, customer relations, or another relevant field, with a first successful experience in customer relations.
- Fluent in French, both spoken and written.
- Trilingual in German, English, and French: you must be able to communicate with German-speaking clients and professionals, as well as your international colleagues!
- Autonomous and proactive—you’re not afraid to challenge existing processes.
- You never lose sight of your goal: building loyalty among partner professionals and clients.
- You know which argument to use and when to use it.
- You are as organized as Monica (yes, another Friends reference) and as patient as Leonard (Big Bang Theory—if you know, you know).
- You adapt to different people and thrive on challenges.
What we can offer you
- A 36-hour contract
- 5 weeks of paid vacation plus 6 RTT days
- A high-quality health insurance plan (50% covered by Wecasa)
- 50% reimbursement of your public transport pass or a €400 sustainable mobility allowance
- 2 days of remote work per week
- A €200 budget to set up your home office
- Meal vouchers (€9 per worked day, with €5 covered by Wecasa)
- Free Wecasa services every month
- Regular events and an annual seminar
Interview Process
- Interview with an HR team member
- Interview with Tiphaine, Team Leader Success
- Case study with Tiphaine
- Meeting with Lucile, Head of CS
At Wecasa, we strongly believe that diversity and inclusion are key strengths for a company. Our job offers are, of course, open to everyone, and we encourage you to apply!
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