We are seeking a highly skilled and motivated support engineer to join our threshold key management solution (KMS) team, with a primary focus on helping us ensure good service to our customers, partners, and community. You’ll be working shoulder-to-shoulder with a team of esteemed cryptographers and engineers, and play a pivotal role in ensuring the sustained excellence of Zama’s cryptographic solutions.

You will:

• 📞 Follow up on technical support queries and provide prompt feedback.

• 📝 Track and prioritize customer queries and issues, and escalate to the team as needed.

• 🐛 Contribute to bug fixes and features in the code base.

• 🔧 Establish solid troubleshooting processes.

• 🗺️ Work with team leaders to incorporate user feedback into roadmaps.

• 📚 Create and maintain documentation, and help make it a valuable source of information.

• 🌐 Organize community support and create an engaging environment for members.

• 📢 Keep users updated on upcoming developments and launches.

• Bachelor’s degree in computer science, software engineering, or related field.

• 3 years of proven experience in an engineering support role.

• Experience in optimization and automation for customer support systems.

• Experience working with blockchains.

• Experience with threshold protocols (MPC).

• Experience writing code in Rust.

• Experience using AWS.

Embracing a flexible remote working ethos, Zama values in-person interactions and as such, requires a visit to our Paris headquarters at least once every quarter. 🤗

📋 Step 1: The Application Form
Start your journey by filling out our application form. This is your chance to introduce yourself and showcase your unique skills and experiences.

🏆 Step 2: The Challenge
Next up, tackle our challenge! This is where you can shine and show us how you approach and solve real-world problems.

💼 Step 3: The Technical Interview
Dive deep into your technical knowledge with our team. This is your opportunity to demonstrate your expertise and passion for the field.

🤝 Step 4: Cultural Fit & Compensation Chat
Meet with our COO to discuss our company culture and explore how you can thrive with us. We’ll also discuss compensation to ensure we’re on the same page.

🛠️ Step 5: The Hacking Trial
Put your skills to the test in a real-world hacking scenario. This trial helps us see your practical skills in action and how you handle challenges.

🔍 Step 6: The Reference Check & Offer
As a final step, we’ll conduct a reference check to confirm your qualifications and past experiences. If all goes well, you will get an offer soon.

We provide more details on our process here. Exceptional candidates will hear from us as we advance through the recruitment process.

Zama values and promotes diversity. We give everyone a fair chance to be evaluated on their professional, academic, and personal skills. Our aim is to make the hiring process as pleasant, stress-free, and friendly as possible, even if the process is longer and more involved than you might find elsewhere.