Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.

About the team

🤖 Gorgias enhances its competitive edge by enabling external developers to create and connect applications with the Gorgias Conversational AI for support and sales. Our growing app store features over 150 apps, expanding monthly as we continuously add new integrations.

As a Product Manager for Developer Relations & Authentication, you'll initially support two critical areas:

1. Authentication & User Management – Driving enhancements to authentication, Single Sign-On (SSO), Identity & Access Management (IAM), user provisioning, and role-based access control (RBAC) tailored specifically for enterprise customers.

2. Growth & Retention via 3rd-Party Integrations – Supporting and optimizing our ecosystem of third-party integrations, particularly those serving enterprise-level merchants, to drive meaningful growth in Enterprise ARR.

💼 About the Role:

We are looking for a strategic and adaptable Technical Product Manager who can effectively balance the immediate needs of our enterprise authentication platform with growing our third-party integrations ecosystem. Your efforts will directly impact our ability to attract, retain, and expand enterprise customers and tech relationships.⚒️ What You'll Do:

• Authentication & User Management:

  • Improve and scale authentication solutions (SSO, IDP) to meet enterprise customer needs.

  • Enhance user provisioning and LDAP capabilities to streamline admin experiences.

  • Work closely with enterprise sales. customer success teams as well as agent experience sqaud to prioritize features critical for high-value enterprise clients.

• 3rd-Party Integrations & DevRel:

  • Scope, manage, and ensure successful implementation of critical integrations, identified by the Tech Partnerships team

  • Lead the effort to build a granular and powerful event notification system with third party systems

  • Collaborate cross-functionally to identify strategic integration opportunities, addressing market gaps to attract and retain enterprise customers.

  • Oversee IPaaS partnerships, ensuring integrations built externally meet high standards and deliver tangible enterprise value.

  • Improve the ease of authentication for third-party integrations, enabling seamless data exchange and actions between Gorgias and tech partners.

• Strategic Alignment & Communication:

  • Drive clarity and consensus among cross-team stakeholders, aligning technical delivery with strategic business outcomes.

  • Ensure consistent API structures, high-quality documentation, and robust support to foster an attractive developer ecosystem.

🧠 Who You Are:

• Experienced Generalist PM: 4+ years of product management experience, ideally working across platforms, APIs, integrations, or identity/authentication products.

• Technical & Strategic: Capable of navigating complex technical landscapes and aligning cross-departmental stakeholders around enterprise solutions.

• Data-Driven & Customer-Focused: Comfortable leveraging quantitative and qualitative insights to guide prioritization and demonstrate ROI.

• Collaborative Leader: Skilled in coordinating diverse teams, bridging technical and business perspectives effectively.

✨ Bonus Points:

• Experience with IPaaS platforms or third-party integration platforms or previous Developer Relations role

• Experience in enterprise authentication systems (SSO, IAM).

• Familiarity with the eCommerce landscape and the specific challenges of large eCommerce businesses.Company Benefits and Perks

• 🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)

• 🤕 Paid sick leave

• 🧸 Paid parental leave (16 weeks)

• 💻 MacBook Pro

• 🍽️ Daily lunch stipend ($15/ per workday)

• 🏥 Health insurance with up to 100% of premiums paid for employees - Blue Shield & Kaiser (CA only) explore our plans

• 👵🏼 Retirement: Gorgias contributes to your 401k 100% of the first 3% of deferred W-2 income, 50% of the next 2% of deferred W-2 income.

• 💆🏻‍♀️ Get up to $700 to set up your workstation at home (working from home should feel breezy)

• 📚 Get up to $2000 of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

Diversity & Inclusion at GorgiasWe celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status.If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let’s grow together!

Compensation Range: $170.3K - $188.3K