In this context, we are looking for a Customer Success Manager.

You will be part of the Nfinite Customer Success & Solution Engineering team.

Your missions will be:

• Manage the portfolio of customers that will be entrusted to you by accompanying them in the daily use of the Nfinite service:

  • Proactively propose action plans to simplify the customer experience and remove any identified friction;

  • Measure on a regular basis:

    • Customer satisfaction level (NPS);

    • the value provided by Nfinite to the Customer (ROI).

  • Create a relationship of trust with your contact persons & C-levels

• Be accountable for the generation of Nfinite revenues through:

  • Contract renewals;

  • Upsell;

  • Cross-sell (within the same geographic area).

    From the identification of the opportunity to the deal closing.

• Be the ambassador of the Nfinite platform to your customers:

  • Proactively propose action plans to reinforce their knowledge of the platform and the use of its capabilities;

  • Analyze the user experience and propose improvements, in close collaboration with the Nfinite product teams;

  • Train & support the customer in their daily use of the Nfinite platform.

• Be the voice of the customer within the Nfinite organization - in particular with 

  • Product & Tech teams:

    • Seize the opportunity of each Customer’s feedback to contribute to the development of the Nfinite roadmap;

    • Organize workshops between Customers & Nfinite Product / Tech teams when necessary.

  • Teams in charge of creating 3D models (“Digital Twin”) for our customers:

    • Ensure a good understanding of the customer’s issues and expectations on the part of the Nfinite teams in charge of the production of 3D models;

    • Ensure a good understanding of Nfinite’s internal processes by the client;

    • Work in close collaboration with the Nfinite Project Managers in charge of creating the models;

    • Alert internally in case of risk on respect of the schedules.

  • Work in close collaboration with the Solution Engineer to ensure the correct implementation/integration of Nfinite’s services to our clients

  • Work closely with the Account Executive to ensure an ongoing business relationship

• Manage cross-functional projects to improve the overall experience of our customers (e.g. deployment and maintenance of a new public Help Center for our customers)

To shine with us:

• You must be fluent in English and French

• German is a plus

• You have at least 2 years of experience with customer responsibilities (CSM or Account Manager if possible)

• You have a strong customer orientation

• You are organized and you like to work on several different projects

• You are curious, able to listen, learn and teach