Gorgias

Alex & Romain started Gorgias in 2015 with a Chrome Extension to help support agents write emails faster. Our first major user was Laurent from Foodchéri, a food delivery company, who faced challenges with slow response times and using 5 apps for customer support.

Laurent wanted to deliver an A+ support experience, and we saw the opportunity to help him achieve that. We decided to build a helpdesk to enable companies to provide fast, seamless support to customers. Laurent became our first customer and has been an invaluable source of insights ever since.

We initially focused on online merchants, especially those on Shopify, to grow our user base.

Gorgias’s mission is to empower entrepreneurs and improve the customer experience. They believe that commerce is a powerful force for good that has the ability to connect communities and foster progress. Gorgias is here to promote change by enhancing the customer experience, and, in turn, contributing to better living conditions for all.

At Gorgias, our values shape how we work and grow together:

Always put our customers first – We’re here to create real value for our customers, agents, and admins, always putting their needs first. When we focus on them, we all succeed.

Strive for excellence – We believe in doing our best and rewarding great performance. If something’s not quite right, we speak up and work together to make it better.

Be 100% honest – Open, honest communication is how we grow. We share both the wins and the challenges, and offer feedback with kindness and care to help each other improve.

Take extreme ownership – We take responsibility for our actions, learn from our mistakes, and use every opportunity to grow. Together, we strive to get better every day.

Maximize your impact – We believe in data-driven decisions

Gorgias is committed to considering the impact of its business decision on its employees, and the environment. To achieve these results, Gorgias completed for the first time BCORP assessment in January 2022. Gorgias’ application is currently under review by BLab.